Lost Property
How to contact us regarding Lost Property
Please contact our Customer Service team on +353 1 8122888 or via email on customerservice@europcar.ie providing as much information as you can regarding your item(s) of lost property:
- Rental Agreement number
- Rental Station where you returned your rental vehicle
- Rental return date
- Contact email address
- Contact telephone number
Repatriation of Property
Should we locate your lost item(s) you will be given three options in order to recover your items which must be organised within the Europcar rental station's normal operating hours as follows:
In person - you will need to:
- Confirm the date & time you wish to collect your items from the Europcar rental station holding them.
- Show a method of ID such as Driving Licence or Passport upon collection of your item(s) at the Europcar rental station before we will hand over your item(s).
By a representative - you will need to:
- Confirm the name of the representative who will collect your item(s) on your behalf
- Confirm the date & time your representative will collect your items from the Europcar rental station holding them
- Your representative will be required to present a method of ID such as Driving Licence or Passport that matches the name you have provided to us before we will hand over your item(s)
By a courier company - you will need to:
- Arrange and cover the costs of your chosen courier company to repatriate your lost property items back to you which must include any packaging requirements
- You will need to provide your courier company with your Rental Agreement Number as your reference number in order to match the correct items to be collected
- Confirm the courier reference number, date and time your courier company will arrive to collect your items from the Europcar rental station holding them
All Lost Property items which remain unclaimed 2 months after the end of the Hire Period will be disposed of.
Locating and Recording of Lost Property
Any customer items found in our rental locations are recorded on our Lost Property database.
All our vehicles are checked for any lost property both at the:
- Point of return whilst our customers are still present with the vehicle. Any items found at this point are immediately returned to the customer before they leave the Europcar rental location.
- During the cleaning of the vehicle in preparation of the next customer renting it. Any item found at this point is handed into the rental office where it is recorded on our Lost Property database which includes the Rental Agreement number of the last rental the vehicle was returned from.
Europcar does not accept liability for any items or personal possessions that you may have left in its premises and/or in the rental vehicle. It is your responsibility to thoroughly check and remove all personal belongings from the rental vehicle before you return it.
All Lost Property items are safely stored at the rental location where they were found for a period of 2 months. If the item(s) remain unclaimed 2 months after the end of the Hire Period, they will be disposed of.
Please note that in some Europcar airport locations lost property will be handed over to the airport's Lost Property section and have this logged with each deposit made.
The property is required to be recovered from there with a slip number obtained from Europcar.
All Lost Property items which remain unclaimed 2 months after the end of the Hire Period will be disposed of.
